Your First Service Appointment

 

When should you schedule your first service appointment?

Your sales and / or service consultant can answer any questions regarding your specific vehicle. In general terms if your vehicle is equipped with an oil life monitor you need to have a semi annual inspection done 6 months after you take delivery of your vehicle. If your vehicle is not equipped with an oil life monitor you need to schedule your first service appointment 3 months after you take delivery of your vehicle or when you have driven your first 5,000km – whichever comes first.

 

How can you book service appointments?

There are two common ways for you to book your first and any following service appointment you need. Please click here to book your service appointment online. Or feel free to call us anytime at 519.884.9000 to speak to a service representative and book your service appointment.


What to expect when you visit our Service Department

  • Your Service Consultant needs the following information to properly address your concerns. Please bring the following with you when you visit our dealership for your Service appointment:
    Your ownership - This will help locate your file in our system more quickly
  • Your extended warranty contracts (if applicable). This helps to identify what extended warranty plan you have. The best thing to do is when you take delivery of your vehicle put your extended warranty contract in glove compartment. Then it will be available for reference if needed.
  • Kilometres currently on your vehicle.
  • Don’t forget your 4 in 1 Lube, Oil & Filter card. After your first 4 oil changes the next one is free!


What should you expect from your Service Consultant?

  • When your Service Consultant first pulls up your file they will conform all of your information (eg. address, phone number or email address)
  • Your Service Consultant will also review your vehicle’s history and make any necessary service recommendations
  • Plus we will always check for any outstanding recalls on your vehicle. Remember this is something that can only be checked at your GM dealership
  • Most importantly your Service Consultant will review your specific concerns and take a walk around your vehicle to fully understand the issues that need to be addressed.